Nationwide Onsite Repair
Technical Services Team (TST) provides nationwide multivendor third party onsite printer repair and maintenance services throughout the US and Canada and offers annual and multiyear service contracts. TST offers various service options and response times for onsite support, time and materials repair and custom programs so you can select the maintenance plan that supports your end users business objectives.
Printer Onsite Repair
TST provides authorized third party onsite repairs on CTM, Datamax, HP, Honeywell/Intermec, Kyocera, Lexmark, Microplex, Okidata, Printek, Printronix, QMS, Sato, TallyGenicom, TEC, Xerox, and Zebra printers.
TST provides nationwide third party onsite repair services on laser printers, color printers, multifunctional printers, laserjet printers, inkjet printers, dot matrix printers, serial matrix printers, line matrix printers, impact printers, continuous form, RFID printers, barcode printers, direct thermal printers, thermal transfer printers, print engines and printer applicators.
Onsite Response Options Available
Next Business Day Response – response for onsite service would be next business day and repair work is performed by an authorized service technician. Service delivery business hours are 8 am to 5 pm local time, Monday thru Friday, except TST recognized holidays.
Four Hour Response – response time for onsite service would be 4 hour response if call is received before 1:30 p.m. local time. *Four-hour response available only in select locations, and repair work is performed by an authorized service technician. Service delivery business hours are 8 am to 5 pm local time, Monday thru Friday, except TST recognized holidays.
7 X 24 hour onsite response, including 4 hour response – response time for onsite service would be 4 hour response. *Four-hour response available only in select locations, and repair work is performed by an authorized TST service technician.
Labor Only – We can provide labor only and parts and labor agreements, where you provide parts and we provide the onsite labor with guaranteed response times that you require.
Corral Printer Repair Program – TST offers a corral program for printer repair that provides a lower cost to customers for outlying zip codes than a standard onsite service contract. The end user customer provides an area at each site where spare working printers are stored, so when a printer fails, the end user customer swaps it with a spare working printer from the corral area. On a predetermined schedule, a TST customer service engineer (CSE) would arrive onsite and repair all of the broken printers in the corral. The predetermined repair schedule could be as frequent as once per week or as seldom as one time a month, dependent on the needs of the end user customer.
Time and Material Options – For those customers with less application critical requirements but still desiring excellent service and support capabilities, we also provide repair services on a per-incident basis. Customers are invoiced for labor time and materials used (T&M). All work is estimated and pre-authorized before any service is begun.
Installation and De-installation – TST is certified to install and de-install printers.
Custom Programs – TST can develop custom service programs to meet your requirements.
To Request Service call 888-849-0341
- Available 24 hours a day, 7 days a week
- Troubleshooting of equipment problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions
- Call dispatch for repair contracts
Online Service Webportal – TST Prism
Available 24 hours a day, 7 days a week, Prism enables you to submit work orders, track open service calls, manage service performance, and access service call histories in real time, via the Internet.
- Place service orders
- Monitor call status
- View service call history
- Centrally manage multiple locations
- Manage securely with password protection
- Establish multiple user accounts
Contact us at 800-365-8340 or firstname.lastname@example.org to arrange a TST service plan that meets your end user customer’s needs.