Paper Handling Equipment Service & Support
Technical Services Team (TST) is a multivendor third party service organization specializing in field service repair services specializing in the repair of bursters, detachers, decollators, shredders, check signers/ imprinters, and paper folding machines.
TST is a authorized service provider to service and support all of RR Donnelley’s including Bursters, Detachers, Decollators, Paper Cutters, Check Signers/Imprinters, and Shredders.
TST is an authorized service provider for the Duplo line of bursters, detachers, and paper folders, as well as can provide service for Formax bursters, decollators and shredders.
Our nationwide onsite coverage, time and materials repair, installation, 24 X 7 Coverage options in the US and Canada means we can support customers with one location or multiple locations.
Our TST Customer Service Engineers average 16 years of industry experience, some with over 30 years of paper handling equipment repair experience and are factory trained and certified.
Service and Support Capabilities
TST service contracts offer you:
- Service Options – Select the fixed-cost maintenance plan and response times to support your objectives.
- Technical Assistance Center – Experienced staff available 24 hours a day, 7 days a week.
Online Service Webportal – TST Prism
Available 24 hours a day, 7 days a week, Prism enables you to submit work orders, track open service calls, manage service performance and access service call histories in real time, via the Internet.
Prism Capabilities
- Place service orders
- View service call history
- Centrally manage multiple locations
- Manage securely with password protection
Put our experience to work for you. Service is our ONLY business. Contact us at 800-365-8340 or info@tstservice.com to arrange a TST service plan that meets your end user customer’s needs.
