Nationwide Onsite Repair
Technical Services Team (TST) provides nationwide third party multivendor onsite repair and maintenance services throughout the US and Canada and offers annual and multiyear service contracts. TST offers various service options and response times for onsite support, time and materials repair and custom programs so you can select the maintenance plan that supports your end users business objectives. Our Customer Service Engineers average 16 years of industry experience and are factory trained and certified. They each carry spare parts in their trunk inventory to help ensure a high first time fix rate. We also have a dedicated technical support team.
Paper Handling and Roll Feed Equipment Onsite Repair
TST provides authorized onsite repairs on Moore Wallace/ RR Donnelley, Duplo, Formax, Intmus, Kern International, Martin Yale, Hunkeler, RSI and OCE equipment.
TST support bursters / detachers, decollators, high cap stackers, paper folders, paper cutters, check singers, paper shredders, envelope openers and roll feed equipment including interstackers, trim winders, unwinders, rewinders, transfer carts, docking stations, job separators and folders.
Onsite Response Options Available
Next Business Day Response – response for onsite service would be next business day and repair work is performed by an authorized service technician. Service delivery business hours are 8 am to 5 pm local time, Monday thru Friday, except TST recognized holidays.
Four Hour Response – response time for onsite service would be 4 hour response if call is received before 1:30 p.m. local time. *Four-hour response available only in select locations, and repair work is performed by an authorized service technician. Service delivery business hours are 8 am to 5 pm local time, Monday thru Friday, except TST recognized holidays.
7 X 24 hour onsite response, including 4 hour response – response time for onsite service would be 4 hour response. *Four-hour response available only in select locations, and repair work is performed by an authorized TST service technician.
Labor Only – We can provide labor only and parts and labor agreements were you provide parts and we provide the onsite labor with guaranteed response times that you require.
Time and Material Options – For those customers with less application critical requirements but still desiring excellent service and support capabilities, we also provide repair services on a per-incident basis. Customers are invoiced for labor time and materials used (T&M). All work is estimated and pre-authorized before any service is begun.
Installation and De-installation – TST is certified to install and de-install equipment.
Custom Programs – TST can develop custom service programs to meet your requirements.
To Request Service call 888-849-0341
- Available 24 hours a day, 7 days a week
- Troubleshooting of equipment problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions
- Call dispatch for repair contracts
Online Service Webportal – TST Prism
Available 24 hours a day, 7 days a week, Prism enables you to submit work orders, track open service calls, manage service performance, and access service call histories in real time, via a password protected webportal.
- Place service orders
- Monitor call status
- View service call history
- Centrally manage multiple locations
- Manage securely with password protection
- Establish multiple user accounts
Partner with TST and let us help you grow your service business today. Service is our ONLY business. Contact us at 800-365-8340 or in[email protected] to arrange a TST service plan that meets your end user customer’s needs.