Experts at Your Service
Technical Services Team (TST) is one of North America’s largest multivendor third party service organizations, delivering a variety of on-site repair, deport repair and support services throughout the US and Canada. Utilizing years of experience providing printer, paper handling equipment, Radio Frequency (RF) and AIDC (Automatic Identification Data Collection) focused service, TST has a proven track record of consistent delivery and high performance.
TST’s sole focus is on partnerships. Service is our only business. TST allows resellers, VARS, OEM’s, manufacturers, outsourcers and service providers to expand their service support offerings and increase their revenue stream by offering their customers additional service options. TST expands its partner’s geographical coverage and supplements their local and direct service staff without the additional costs of creating a service infrastructure thus providing the ability to reduce the total service cost while delivering equivalent quality. As a result, clients don’t have to worry about product sales conflicts, Resellers, OEMs, and manufacturers maintain account control. TST’s operations are structured to protect the confidentiality and integrity of the relationships between our clients and their end-users.
TST’s superior service begins with automated service dispatch and delivery to ensure prompt response and escalation of unresolved problems – to an Area VP if necessary. TST operates 24 hours a day, 7 days a week, 365 days a year to ensure service and support whenever and wherever it is needed.
We can assure clients of high quality service to their end users. TST’s factory trained and certified customer service engineers have an average of 16 years experience. TST is certified to service most major brands of printers, barcode/auto-ID products, and paper handling equipment. We also maintain ongoing training programs and a formal launch program to support new equipment releases. TST’s “Spare-in-the-Air” repair strategy provides overnight-or-sooner replacement of parts.
TST has the flexibility to structure partnerships to meet exact requirements. We offer:
- Multivendor Support
- Nationwide Coverage
- On-site Service
- Response Time Options
- Installation/ Deinstallation
- Technical Support Services
- Flexible Billing Options
- Customized Call Center
- Special Pricing Programs
- Sales And Marketing Support
On-Site Response Time Options
- 4 hour & Next Business Day
- 24 X 7
Partnership Benefits Add Up to Better Business Performance
Choosing the right partner based on solid, definable criteria maximizes success. Done right, it can increase customer satisfaction, loyalty and bottom line profits without compromising account control.
TST is committed to excellent and guaranteed customer satisfaction through a quality process that leads to better service and higher value for the client. Our business success is firmly grounded in continuous improvement and customer satisfaction.
By partnering with TST your benefits include:
- Multivendor equipment repair and support
- Expanded service and support offerings without increasing overhead
- Nationwide geographical coverage
- Guaranteed service levels
- Ability to increase customer loyalty and satisfaction
- Management accountability ensures superior delivery
TST’s goal is keeping your end users equipment in top working condition, giving them the best performance and uptime. For more information about how a partnership with TST can complement your business strategy, call us at 800-365-8340 or email is [email protected].