Nationwide Authorized Printer Service & Support
Technical Services Team (TST) is a multivendor third party service organization specializing in field service repair services on most major brands of laser printers, color printers, multifunctional printers, laserjet printers, inkjet printers, dot matrix printers, serial matrix printers, line matrix printers, impact printers, continuous form, RFID printers, barcode printers, direct thermal printers, thermal transfer printers, PAX print engines and printer applicators.
Today TST provides third party multi-vendor service to thousands of end users on behalf of its partners. TST allows VARs, OEMs and Resellers printer service options and response times for telephone support, onsite repair, time and materials repair and custom programs to their end user customers.
TST is an Authorized and Certified Service Provider for Brother, CAB, Datamax, EPSON, Godex, HP, Kyocera, Lexmark, Okidata, Honeywell, Printek, Printronix, Samsung, SATO, TallyGenicom, TEC, TSC, Xerox and Zebra just to name a few.
TST also provides service on CTM printer applicators.
TST Call Center at 888-849-0341
- Available 24 hours a day, 7 days a week
- Troubleshooting of equipment problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions
- Call dispatch for repair contracts
Service and Support Capabilities
TST service contracts offer you:
Onsite Repair – TST provides authorized nationwide third party onsite printer repair in both the US and Canada with factory trained and certified customer service engineers.
Online Service Webportal – Prism – Available 24 hours a day, 7 days a week, Prism enables you to submit work orders, track open service calls, manage service performance, and access service call histories in real time, via the Internet.
Prism Customer Portal Capabilities
- Place service requests
- Monitor call status
- View service call history
- View service contracts and serial number listing
- Centrally manage multiple locations
- Manage securely with password protection
- Establish multiple user accounts
Let TST take care of your customer’s printer repair requirements. Contact us at 800-365-8340 or [email protected] to arrange a TST service plan that meets your end user customer’s needs.